Service Delivery Coordinator

Crown Gas & Power is an award-winning business energy supplier to the commercial sector based in Bury, Manchester. We are currently Energy Supplier of the Year and renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK, and in 2024, we began our journey to  power UK businesses with our electricity product. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire like-minded people to join a friendly, fast growing, customer centric business.

Benefits

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexitime
• Free parking
• Wellbeing support
• Onsite gym
• Exciting social and team building events

The role

Our Customer Experience team has a requirement for a Service Delivery Coordinator with a primary function of managing all account queries through a first-class customer-centric approach. As an independent energy provider our strength is in the quality of our service reflected in the knowledge and enthusiasm of our staff.

Responsibilities

• Act as the primary point of contact between Crown Gas & Power and our key accounts
• Manage and resolve a wide range of account queries
• Communicate Change of Tenancy (COT) performance and assist the COT team in resolving any issues within agreed service-level agreements (SLA)
• Continuously develop the service offering to our key accounts
• Communicate any billing issues from managing agents to the billing team and vice versa
• Be the primary point of contact for the AMR roll out programs making the business aware of any challenges and performance of the program
• Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
• Support the launch of new products of services through effective internal and external communication
• Make the business aware of competitors and their offerings in the market
• Support back-office in providing aftersales support and customer care
• Various standard and ad hoc reporting
• Attend off-site client meetings when required

Desired personal attributes

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually

Advantageous skills

• Industry experience
• Account management experience

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.