Customer Service Advisor

Crown Gas & Power is an award-winning business energy supplier to the commercial sector based in Bury, Manchester. We are currently Energy Supplier of the Year and renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service. 

Since we formed in 2001, our people have put all their energy into providing gas to businesses across the UK, and in 2024, we began our journey to power UK businesses with our electricity product. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire like-minded people to join a friendly, fast-growing, customer-centric business.

Benefits

• 25 days holiday plus bank holidays
• Annual bonus and incentives (based on individual and Company performance)
• Flexitime scheme
• Onsite gym plus discounts at other facilities
• Free parking
• Wellbeing support, including cash back scheme on day to day medical expenses (including dependents)
• Workplace nursery scheme
• Exciting social events and annual awards
• Discounts on products from our sister companies (inc. free oil)

The role

To act as the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales.

As Customer Service Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.

Responsibilities

• Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
• Process change of tenancies that occur accurately and in a timely manner
• Liaise with clients both verbally and in writing
• Ensure customer and broker enquiries are resolved in a timely and effective manner
• Shared management of the busy shared customer enquiry inbox
• Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
• Liaise with associated third parties both verbally and in writing
• Seek to identify process or system improvements
• Ensure documents and letters are produced and distributed accurately
• Maintain data accuracy
• Type documents as requested
• Keep notes on customer accounts up to date

Desired personal attributes

• Excellent verbal and written communication skills
• Strong organisational skills
• Excellent interpersonal skills with the ability to establish credibility and build relationships
• Excellent IT skills, with proven working knowledge of MS Office including MS Excel
• Excellent attention to detail and a high level of accuracy in all areas of work
• Analytical
• Able to multi-task and prioritize within a challenging environment
• Able to work well both individually as well as part of a team
• Flexible approach to work

Advantageous skills

• Experience in working with data and/or file flow communications

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.