Do you smell gas?
If you smell gas or think there may be a gas leak, call the free Gas Emergency Service line immediately on 0800 111 999. This line is open 24 hours a day, 7 days a week. The trained operator will talk you through the best actions to take. View our gas emergency document below.
What to do in a gas emergency
DO NOT
- Turn any electrical equipment ON or OFF
- Smoke or use a naked flame
- Operate any electrical intercom or door entry systems
DO
- Turn off the gas at the Emergency Control Value, usually situated on the inlet side of the meter
- Evacuate the building
- Open all doors and windows manually to ventilate the area
- Turn of all gas appliances
Gas Priority Consumer Scheme
Xoserve, the company that provides central services for all the main Gas Transportation companies in the UK, operates and maintains a central register for priority customers. Any customer that falls into certain categories, can be placed on the register. Xoserve will then use this register to try and provide additional support to these customers in the event of a Gas Emergency and potential loss or limiting of supply.
Gas Emergency Categories
Category A
Institutions providing care for those deemed to be at risk through age, sickness or infirmity e.g. hospitals, convalescent and nursing homes, homes for the elderly or disabled, where gas is the sole means of heating and not on an interruptible contract. Also, non-domestic consumers providing emergency services, who need to continue to use gas to ensure the safety of human life, where the gas supply is not supplied on an interruptible contract, and where no alternative fuel supply is available.
Category B
Consumers who would have fallen into Category A, but for the fact that their gas is supplied under an interruptible contract.
Category C
Consumers without an alternative fuel source, who use in the course of their business, major items of plant – defined as plant with a capital replacement value exceeding £50 million, which would be severely damaged without a safe run-down period.
If you feel that your company/organisation falls into one of these categories, please contact Crown Gas & Power by telephone or email and request that we submit your details to Xoserve.
What to do if you think there is a Carbon Monoxide leak
If you suspect a carbon monoxide leak in your property you should evacuate your property immediately. If you are able to open windows and doors as you leave, then do so. Once in the fresh air call the National Gas Emergency on 0800 111 999 and inform them that you have a suspected carbon monoxide leak. Under no circumstances should you return to the property until you are told it is safe to do so.
Customers should call: 0800 111 999.
What next?
Turn off the gas at the Emergency Control Valve usually situated next to your meter
If you can open all windows and doors then do so, this will improve ventilation.
If possible, turn off all appliances and do not turn them back on until told it is safe to do so.
Seek medical attention and advice that you believe your symptoms relate to carbon monoxide poisoning.
After the gas meter has been made safe
Once you’ve called the National Gas Emergency helpline and they have been out to make the gas meter safe, you need to call your gas supplier to get you back on gas. You should have been given a Job Voucher Reference number when you initially called the National Gas Emergency helpline; Please keep this to hand as well as your MPRN (meter point reference number) so we can find your account quickly.
We will then arrange for an engineer to come out and get you back on gas.
You can call our mainline on 0161 762 7744 – follow options for off-gas if your call is outside of office hours, otherwise inform one of our customer service team that you have a voucher reference for an off-gas situation and they will pass you through to the relevant team.
What to do in an electrical emergency?
In the event of a power cut, please call 105 and you will be directed to your local electricity operator. This service is free and available to all people in England, Scotland and Wales.
DO NOT
- Use candles for lighting
- Use a generator indoors. This can expose you to carbon monoxide fumes
DO
- Use flashlights for lighting
- Stay informed, listen to a battery powered radio for any updates.
- Unplug sensitive appliances to prevent damage from potential power surges
- Report the outage to 105
More information on power cuts can be found on the national power cut website. Alternatively, you can view our power cut guidance document below.
If you’re unsure of who your local distribution company is, please refer to your electricity invoice.
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