Crown Gas & Power tops the league table on Citizens Advice

We are proud to share that we have been announced as Citizens Advice number one non-domestic supplier from the period of October – December 2021.

The Citizens Advice Bureau’s non-domestic energy supplier performance league table compares how energy companies rank on handling complaints from best to worst. This is aimed to help customers understand how suppliers perform and make decisions about switching easier.

This ranking, which was published on 18th March 2022, is a testament to the efforts our team puts in on a daily basis to provide customers with the best service they possibly can. Take a look at the Citizens Advice website to see how this score is calculated.

We make switching your business gas supply relaxed and hassle free. But what truly makes us different is our people and our unrivalled customer service. Our team of specialists provide a straightforward, stress free and transparent experience for our customers – we make it easy for you to make the switch, and our excellent service continues throughout your contract.

We’re happy that our efforts have been recognised and look forward to maintaining and further improving our reputation.

Our complaints policy

We believe that our customers are our most important assets, so excellent customer service is always our top priority. However, we also recognise that things can sometimes go wrong and it is important to resolve such queries as soon as possible. There are three key stages to our Customer Complaints Policy, details of which you can find here.