Reviews & case studies

Reviews

“Since 2012, Crown Gas & Power has consistently shown that customer and reseller partnerships are at the forefront of their thinking. The Customer Service team at Crown Gas & Power is easy to deal with, prompt and they are all clearly passionate about their work. In terms of account management, we rarely get any issues and if we do, they are resolved quickly.”

James Baker, Head of Energy at Focus Group

“They have been an absolute star in managing and updating our accounts! The efficiency and proactive approach are truly unmatched. Every interaction with has been seamless and positive, consistently going above and beyond to provide tailored solutions that perfectly meet our needs. The friendly and professional demeanor makes the entire process not only easy but genuinely enjoyable. Thank you for your exceptional service and dedication!”

Neha Patel, Google Review, December 2024.

“Today I had reason to contact Crown Gas by phone. I wanted to set up a direct debit for each of the properties. This was done successfully over the phone.
The VAT issue, was clarified. Because we are a registered charity we are entitled to a 5% vat rate
Arrangements were put in place to have an engineer visit two of the properties to install smart meters
All was done in 20 mins. I was impressed with the speed of service, the clarity of the responses and with how the issues were handled. ”

Thomas Ryan, Google Review, August 2024.

“Their exceptional service has not only resolved my issue but has also left me with a positive impression of Crown Gas and Power. The professionalism, efficiency, and kindness are truly commendable. I am incredibly grateful for the help and would highly recommend Crown Gas and Power to anyone, knowing they have such fantastic customer service representatives. ”

Dan Hollington, Google Review, May 2024.

“The service provided is highly satisfactory and efficient. I appreciate their responsive customer service. They are always available and willing to help and provide helpful information which made resolving issues a breeze. They are always courteous and patient throughout the entire process. I highly recommend Crown Gas and Power for their excellent service. ”

SD Bartlett, Google Review, August 2023.

“I’ve used Crown Gas and Power on a day to day basis for the past 5 years as they’re a Gas partner. My personal account manager has been consistent through out and always wants to meet mines and my customers expectations.”

Darren Adams, Google Review, June 2023.

“My work involves dealing with energy suppliers frequently, I have no hesitation giving 5 stars to Crown Gas & Power. Thank you for being bloody good at what you do, keep it up you’re a credit to the industry.
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Steve Pilling, Google Review, September 2022.

“Great Customer Service where staff genuinely take pride in the business and work above & beyond to ensure that ALL queries get resolved no matter how difficult.
Recently helped us to secure over £100k in billed VAT Rebates for one of our Customers. A highly recommended supplier. ”

Steve Pilling, Google Review, January 2022.

“One of the best customer services I’ve ever dealt with for an energy company. Phones are always answered, emails always replied quick, any issues dealt with urgency and always have a good laugh with the friendly staff. Complex, or what could be complex, issues such as connections, meter installations etc are made easy and simple.”

Rumon Miah, Google Review, June 2021.

“I found the customer service to be excellent. They had been given my details in error by another customer. I just called and they helped fix it straight away. No tiresome holding the line, no list of options to get through to the right call centre. Just a nice person who knew exactly what to do and did it. I’m so pleased I used some of the time I saved to write this!”

Steve G, Google Review, June 2021.