My Account FAQs

Customer Portal Benefits:

• View your usage
• Submit your monthly meter reads
• View your financial balance
• Easily make payments
• View your statements
• Access & downloadable invoices
• All your contracts archived in one place

If you have any questions contact a member of the customer experience team who will be happy to assist; 0161 762 7744.

Energy Consultant Portal Benefits:
• View and download important documents
• An updated list of new, expiring & live accounts
• View your clients’ consumption history
• Extra security when signing in
• Assign different roles
• See commission rates on all contracts

If you have any questions contact your account manager who will happily help guide you through; 0161 762 1883.

You can access the portal via the website, by creating an account and contacting customer service to have your accounts linked.  Alternatively, contact hello@crowngas.co.uk or call us on 0161 762 7744

In the top right corner, you will see the export icon. Click the button and you will be able to download the files in PDF format or CSV file.

Your customer account can be viewed online via our customer portal. You can view your sites balance and export your data to your own system. If you have any issues or questions, you can contact our credit control team on 0161 762 7744.

You can make payments through the customer portal, a ‘pay balance’ button is displayed within the account page of the portal, allowing you to both pay in full and selected invoices.

If you haven’t transferred to Crown Gas & Power yet, you can check your current gas supplier here – https://www.findmysupplier.energy/webapp/index.html